Magento needs looking after. Security patches drop monthly. Integrations break when the third party updates an API. Your team thinks of useful improvements faster than you can budget for them. Without proactive support, all of this stacks up until something breaks badly enough that you’re calling round for emergency help on a Friday afternoon.
Our Magento support plans cover the maintenance, the monitoring and a sensible chunk of small change requests — so your store stays healthy and your wishlist of small improvements doesn’t go stale.
What’s included
Security patches applied within five working days of release. Extension and integration health checks. Quarterly performance audits. Uptime and Core Web Vitals monitoring. A monthly report you can actually read (no 40-page PDF nobody opens). And a pool of retainer hours each month for small changes — UI tweaks, copy updates, new categories, integration fixes, the long list.
Who supports your store
The engineers who already know it. There’s no separate ‘support team’; it’s the same Magento devs who built your store (or got to know it during the onboarding audit if you came to us with an existing build). You’re not paying us to learn your codebase every time you raise a ticket.